safetynet-it.com

Providing an entire infrastructure for a new office

admin — Mon, 19 Apr 2010 03:38:18 +0000

A new client urgently required full IT and communications facilities for an office space he had already rented.

actions taken by SafetyNet IT;

We asked for the client's requirements, which were; remote access, email on BlackBerry, iPhone, plus a brand new corporate email address.
We recommended that the client take on a Small Business Server and ADSL broadband, which would meet the identified needs.
We provisioned the phone line and broadband in-house, which would take a few days to go live.
As a temporary solution, we provided the client with a business class 3G wireless router so they could begin work immediately, and retain the router once broadband went live
Once the server was installed and all existing computers properly configured, we set up an online, automated backup for all the client files and emails on the server.
Finally, the BlackBerry software was installed and configured on the server to provide wireless sync for the staff's handsets.

Extending the life of existing hardware

admin — Mon, 19 Apr 2010 03:27:35 +0000

A busy Advertising Agency had large files on its system, which could no longer cope, putting their valuable creative information at risk.

actions taken by SafetyNet IT;

As one of our clients, we knew the business and how quickly they had grown, and we recognised the need for more storage and backup capacity than had been provided by the original supplier.
We installed a backup system with higher capacity and then monitored their backup space to prevent the risk of crashing.
When this was down to 10% free space, we instigated a project to install a NAS box (Network Attached Storage) and migrated the creative files to this, since these were the most valuable files for the agency.
This saved the clients the expense of buying additional licensing and gave an extra 500gb of secure, mirrored storage space.
Both of these measures were invaluable when the original server crashed halfway through installing updates and wouldn't reboot.
An intensive 36 hour server recovery process, including liaising with Microsoft support, resulted in the server being recovered from a recent backup, all of which was fully covered under the maintenance contract with Safety Net IT and saved the company from receiving a large bill.

Dealing with a Critical IT Incident

admin — Mon, 19 Apr 2010 02:11:21 +0000

A manufacturing company based in the North West experienced a power voltage surge which caused severe damage to computers and electronic equipment, rendering them inoperable.

actions taken by SafetyNet IT;

We prioritized this situation and were on site within the hour.
Carried out a full assessment of equipment status and proposals for immediate repair.
Five computer power supplies were provided and fitted
All PC's brought back online within 2.5 hours of the original incident being reported.

Complex Equipment Relocation

admin — Sun, 18 Apr 2010 17:45:04 +0000

Following a business acquisition, our client needed to transfer the IT system, and highly confidential data from a business, whose location was not secure, to a secure location at head office, a hundred miles away, without any loss of performance for the local users.

actions taken by SafetyNet IT;

We installed a high performance Terminal Server and a new enterprise grade router at Head office and configured a secure, cost effective, site to site link, using a LAN-to-LAN VPN.
The main software system was migrated onto the Terminal Server, in liaison with the third party providers, and commissioned for production use.
Our 12 month review revealed that despite the original software package used by staff being replaced by the company, the Server we installed continues to provide reliable, robust services to approximately 20 users at the local office.

Complex Office Relocation

admin — Sun, 18 Apr 2010 17:31:26 +0000

Managing a complex business relocation:

situation:
A medium sized engineering business was moving into a new office location, to be shared with a separate company. Office based staff also needed remote links to a new production facility thirty miles away, where heavy cutting equipment was located.

actions taken by SafetyNet IT;

We took control of the complete office move to the new site and integrated the new staff into the existing shared office with a minimum of disruption- downtime limited to half a day.
Liaised with the team moving the heavy machinery to the new production facility to ensure that all cabling and comms requirements were being met.
Provided remote links from the new office base to the production site through a secure site-to-site link to enable remote access for the office based designers to the computers running the cutting machines.